Refund policy

Return Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Eligibility for Returns:
To qualify for a return:

• The item must be in its original condition, unused, unworn, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

How to Initiate a Return:

• Contact us at support@afluen.com to request a return.
• If your return is approved, we will provide a return shipping label along with instructions on how to send your item back.
• Items returned without prior approval will not be accepted.

For any return-related questions, please email us at support@afluen.com.

Damages and Issues

We kindly ask that you inspect your order upon receipt. If your item is:

• Defective,
• Damaged, or
• Incorrect,

Please contact us immediately so we can resolve the issue promptly.

Non-returnable Items

Certain items are ineligible for returns, including:

• Perishable goods.
• Custom or personalized items.
• Hazardous materials, flammable liquids, or gases.
• Sale items and gift cards.

If you are unsure whether your item qualifies for a return, feel free to contact us.

Exchanges

For exchanges, the fastest way to get what you want is to:

1. Return the item you no longer need.
2. Once the return is accepted, make a new purchase for the desired item.

Refund Policy

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds:

• Refunds will be processed to your original payment method.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

For further assistance with refunds, contact us at support@afluen.com.